It may be possible to cancel an order after you have submitted it to eValueZone.com, but only if your order has not already been processed. If you would like to cancel an order, please let us know immediately so we can accommodate your request. If your order has been processed we cannot cancel it for you, and you will need to return the item by filling out the returns form. All processed orders must be returned with a return authorization.

All items we sell on our website are new from the manufacturer EXCEPT most PBX telephones. Refurbished PBX phones are marked "Like New" under the Choose Condition drop down in the Add to Cart box.

We do our very best to keep all items listed on our website in stock. If you would like to know the current inventory status of an item before you place an order, please contact us, and we will be happy to give you the most accurate inventory status.

In the rare event the item you order is out of stock, you will be notified immediately via email. eValueZone.com does keep backorders for your convenience. If you are interested in waiting, we will keep your order on file until the item arrives. Your credit card will not be charged until the item is shipped, and you will be notified prior to shipping that the item has become available. You can also cancel a back order at any time.

Orders received before 12:30 pm Pacific Standard Time on any business day usually ship the same day. Most other orders ship the following business day unless on back-order. If you wish to find out when an important package will ship out, please feel free to contact us.

All packages sent within the 48 Continental US States are shipped via UPS Ground. Most ground packages take 3-7 business days to arrive AFTER BEING SHIPPED OUT. You will be emailed a tracking number to track your packages, except on some lower priced packages which will be shipped via the US Postal Service. Ground Packages shipped to non-continental US States or Territories (such as Alaska, Hawaii, Guam, and Virgin Islands) are shipped via US Post. The USPS estimates, but does NOT guarantee, delivery between 2 - 9 days.

These packages are all sent via UPS, and carry the UPS guarantee that they will be delivered on their expected dates. Don't forget, it may take an additional day to process and send these packages out, so please factor this in. Also, if UPS is unable to deliver the package on time due to weather issues, UPS will NOT REFUND shipping costs. If you need to find out exactly when a package will arrive please call us.

We have been receiving a disproportionate amount of complaints from Canadian customers about duties and shipping costs. Because of this, we no longer feel we can fully satisfy their needs, and therefore we will no longer be shipping to Canada through the website. Nevertheless, if you are in Canada and you understand you will be charged a duty, please call and we will create a custom order for you. Shipping cost will be determined. If you have any questions about International Shipping Policy, please call and speak to one of our representatives.

We ship most items via UPS.  Some items under under 1 lb and less than $50 may be shipped via the US Postal Service.  If you have a question about the shipment of your item, or if need to contact UPS for any reason, you can reach UPS at 1-800-PICKUPS, or you can access their website at www.ups.com.

If you live in a place UPS delivery is unavailable, such as an APO address, we can ship your item via USPS.

If an order is returned to shipper, we will provide you with a refund for the merchandise after it has been received and re-stocked in our warehouse. All returned packages are subject to a 20% re-stocking fee.

All merchandise returned for refund to eValueZone.com will be charged a 20% re-stocking fee. If you are returning an item for replacement you will not be charged a re-stocking fee.

All original shipping costs paid by the customer will not be refunded in the event of a return. Shipping costs are not refunded to the customer because these services have been rendered, and the shipper (usually UPS) does not refund shipping costs.

If you received the item damaged or defective or the item becomes defective, please contact the manufacturer to have this item repaired or replaced. You can find warranty information, including where to register and redeem your warranty, with the product manual that came with the item or within the manufacturer packaging.

For full return instructions please visit our returns page. Here's a brief synopsis of our returns process. Unless otherwise stated, you may return any new, unopened items within 30 days of delivery for a refund (a 20% restocking fee applies). If you would like to return an item please fill out the returns form. Approximately 1 business day after the form is submitted, you will be emailed with a return address and a return authorization number.

PBX items are returnable with a 20% restock fee. If you need help selecting a compatible phone for your system please contact us and we will be happy to assist you. If you are not sure if the item you would like to purchase is refundable, please contact us and one of our representatives will advise you.

All returns forms require approximately 24 hours to process. Please keep in mind that forms are only processed during regular working hours. Therefore, if your order is submitted on a Friday evening, you should expect to receive a response by Tuesday. If you have not received a response within a few working days, please contact us via email and we will check to see if your request was received.

Credit card refunds will be issued to your card 25 days or sooner after an item has been received by our warehouse. After a credit is issued to your card it usually takes 2-3 days for the credit to post on your statement. If you have not received a credit on your card after this 25 day period, please contact us.

eValueZone.com does not accept any exchanges. If you have purchased one item, and would like to exchange it for another, please return the first item for refund, and place an order for the desired item.

Replacements are sent out immediately after an item is received and re-stocked in our warehouse. Please keep in mind that it may take up to 5 days to unload and re-stock your received package. eValueZone.com will take every measure to get your replacement item out to you as soon as possible.