» We promise
speedy delivery, offering UPS shipping and getting your orders
out the door as fast as possible (usually same day). In fact,
orders shipped via our ground shipping method average 4.3 business
days to arrive from the time of purchase.
We also offer expedited shipping options at standard shipping rates
(3 Day Shipping, 2nd Day Air, Next Day).
On any shipments to noncontingent states or territories of the United
States, including military mail, we reserve the right to charge
additional shipping fees without prior notification.
When do orders Ship?
Business-day
orders placed by 2:00 pm PST usually ship the same day.
We put priority on orders in which customers choose non-discount,
expedited shipping, and although we can't guarantee it ships the
same day, if placed by 2:00pm Pacific, these orders should be
shipped that day. Almost every order is shipped within 24 hours.
There are some exceptions, however, depending on the circumstances
and products.
Canadian Shipping Options
Items Ineligible for regular Shipping
?
Some Individual items, as determined by eValueZone.com, may not qualify for
regular or promotional shipping costs due to their size and fragility.
These items are usually over 40 pounds and have sensitive parts. Please call
for accurate shipping costs if you are interested in an item that may apply or
we will contact you if an order is placed for such an item.
Shipping to Canada
We have been receiving a disproportionate amount of complaints from
Canadian customers about duties and shipping costs. We are not
responsible for government duties and shipping is usually at cost.
Startechtel.com, Inc offers 30 days for returns and exchanges on
all new and refurbished products in its packaging* within 30 days of receipt.
All returns are subject to a 20% restocking fee. Shipping fees are
non-refundable. Anything returned after 30 days of receiving an item will
not be eligible for return or exchange.
To request a return, please complete the
Returns Form.
* Startechtel.com, Inc also reserves the right to refuse any return in
which the product is opened or not in its original form, with its
original accessories, manuals, instructions, and anything else that
came with the original package. Products that are determined to have
been damaged by the customer will also be denied for return. Warranty
label must be on the returned equipment and cannot have signs of being
tampered with. Please make sure the return is in its original form.
Shipping Costs for Returns
When shipping an item for return, the customer takes full responsibility
for getting the item(s) to us and thus coordinating insurance of such
item(s) with the shipping company. Shipping costs to get the item returned
is also the responsibility of the customer. Startechtel.com, Inc will not
take responsibility for undelivered items or items delivered defective,
broken or in any other form other than that of the original shipment.
Any shipping costs incurred by the customer are non-refundable.
Credit Card Refunds
Returned items must be stocked and properly processed before refunds are
issued to the customer's credit card. Credit card refunds may take up to
30 days to be issued from the day we receive the item(s) in our warehouse,
depending on processing constraints.
Unreturned Items
It is the responsibility of the customer to return all items authorized
for return within 30 days time. If the items subject to return are
not returned within 30 days of the return authorization, the authorization
will be cancelled and thus any items received after the deadline will be
refused.
Return Merchandise Authorizations (RMA)
Once a RMA has been issued, equipment must be received by Startechtel.com
within 10 days of issuance of RMA, or RMA will be void and the shipment will be
refused.
Installed Phone System Refunds
New and Like New installed phone systems are NON-refundable.
Startechtel.com, Inc is not responsible for unclaimed equipment left
over 30 days after work is completed. We will make every attempt to
contact you for returning your equipment.
Any unclaimed items left over 60 days will become property of
Startechtel.com, Inc.
If you received the item damaged or defective or the item becomes
defective, you have 7 days from the date of receipt to receive
an advanced replacement on your merchandise with a prepaid call
tag to ship non-functioning equipment back. You have a one year
warranty on all Secondary Market* products to receive a replacement
or repair. The manufacturer should be contacted directly for all
other warranty inquiries on regular products after 30 days of
receipt.
Startechtel.com, Inc will only replace phones using ground services.
If customers would like to expedite the replacement shipment, they must
pay the entire cost of that shipment. All call tags are issued with
ground services freight. A valid credit card must be on file to qualify
for our 7 day advanced replacement service.
In case of advanced replacement customers have 30 days to return
replaced equipment before being charged for the value of the equipment.
After 14 days and before one year, warranty equipment must be sent back
before being replaced. Customer is responsible for the shipping costs to
return the defective item to us. We will pay to get the replacement to
you (using standard shipping). Replacements will only be sent once the
defective equipment is received unless an advanced replacement is warranted.
For advanced replacements, as above, customers have 30 days to return
replaced equipment before being charged for the value of the equipment.
*Secondary market products include all refurbished merchandise and all
those not warranted by the manufacturer.
*Different warranty rules apply to
Phone
Systems Category items and Wireless Products
We offer a 1 year
warranty on all refurbished PBX phones from our
Phone
Systems category. This warranty is fully backed by
Startechtel.com, Inc. (not the manufacturers of these products)!
Ask about our extended warranties!
This means that in the case a refurbished PBX item becomes defective
within 1 year of the transaction, Startechtel.com, Inc takes full
responsibility to replace or repair these items.** On all defective
returns, customer pays for defective item to be shipped back to the proper
location for replacement. Defective items must be returned (delivered) to
their proper return addresses with the Startechtel.com-issued RMA on the
front of the box, before replacements are shipped out (No exceptions).
Customer will NOT incur any cost for the standard ground shipping of the
replacement item(s) back to the customer.
Refurbished Phone
Systems products are fully warranty and backed by Startechtel.com
independent of their respective manufacturers. Labor is NOT covered
under warranty under any circumstance.
THE WARRANTY ON YOUR PHONE SYSTEM COVERS ALL NORMAL WEAR AND USAGE.
CUSTOMER ERROR AND MISUSE, SUCH AS, SPILLING LIQUID ON PHONES, OR DROPPING
PHONES, ARE NOT COVERED. TECHNICIANS NOT APPROVED BY STARTECHTEL.COM WILL
VOID WARRANTY. ACTS OF GOD, SUCH AS FLOOD, LIGHTENING, EARTHQUAKE, AND
OTHER NATURAL DISASTERS ARE NOT COVERED. NORMAL WEAR AND USAGE WILL BE
REPLACED UPON REQUEST. LABOR IS NOT INCLUDED IN THIS WARRANTY.Warranty Disclaimer
**In case of a warranty request, Startechtel.com, Inc will not be responsible
beyond the original purchase price of any one item or combination of items.
Startechtel.com, Inc has the right to repair, replace or refund defective
items sent back by right of warranty and which comply with warranty
redemption guidelines. Startechtel.com follows manufacturer or distributor
instructions on the returns of out-of-box defective items. As such, defective
items are handled in different ways by different distributors and manufacturers
depending on the time the item becomes defective and what is wrong with it,
etc. Startechtel.com, Inc and all its affiliates and owners disclaim any
liability or responsibility for grievances brought against it regarding
any warranty remediation. The customer must know that we follow the
instructions of the manufacturer or distributor of these items and these
warranty specifications and requirements are out of our hands.
________________________
International Orders
All orders outside the jurisdiction of the United States are non-refundable
and non-returnable. All warranties will be honored by Startechtel.com, Inc,
however shipping costs to and from customer location are to be paid by the
customer and will not be provided by Startechtel.com, Inc.
Startechtel.com, Inc offers technical support to its complete phone system
customers at a rate $45 per 30 minutes by appointment only. Technical support
includes isolated phone and voicemail setup and feature questions. Extensive
installation and programming support is charged $150 hourly by appointment only.
For appointments, call us at 909-593-1957 or email us at
techsupport@startechtel.com.
We offer Corporate and Government credit terms to qualified businesses
and governmental entities only. We offer this as a convenience for
established entities who need flexibility in their purchasing.
We have the right to refuse any entity credit based on our credit
risk criteria. To apply for credit terms, please download the credit
application below, print it, fill it out completely and fax it with
a cover letter to the Credit Department at 909-992-3366.
Startechtel.com, Inc.'s customer information is used for the purpose
of processing orders or other related activities regarding processing,
customer service, and sales offers. Startechtel.com, Inc.
will email product offerings and other information on a periodic basis. We
track and analyze customer traffic and order patterns and how our site
is generally used in order to help us enhance the quality and organization
of this site.
Regarding the PBX equipment listed and sold on this site, Startechtel.com, Inc has no
relationship with the manufacturers of these items and sells these items completely
independently. All activities, concerns, and references should be made to Startechtel.com, Inc
and not the manufacturers of these items. All the PBX manufacturers on this site, including but
not limited to Avaya, Comdial, Inter-tel, NEC, Nortel, Panasonic, Southwestern Bell, Telrad,
Toshiba, Mitel, and Vodavi, and their related product lines, products, logos, and whatever
else pertaining to these companies are registered trademarks of their respective companies.
All other trademarks and products on this site are the property of their respective owners.
Startechtel.com, Inc delivers this site on a completely 'AS IS' basis and any or all parts
of this site may be modified and changed at any time without prior notice, including price,
availability, text, images or anything else. Startechtel.com disclaims all representations
and warranties, express or implied, with respect to information, services, products, and
materials on this site. Startechtel.com does not represent or warranty that the information
accessible on the site is accurate, complete or current, and makes no claims or warranties
of any kind, including the suitability of information, or merchantability and fitness for
a particular purpose.
Startechtel.com, Inc has the right to refuse any order or make additional requirements on
any particular order(s) for the purpose of protecting it from fraudulent or unlawful activity
which may result in loss. Any order(s) may be subject to rejection or additional requirements,
no matter the actual lawfulness or good faith of the order as it turns out. Certain factors
are used to calculate the risk of fulfilling certain orders, including but not limited to
the amount of the order, the correct or incorrect credit card billing information, or where
it is shipping. Additional requirements may include but are not limited to prepayment or
shipping to the billing address of the credit card or additional verification information
or identification. Startechtel.com, Inc, reserves the right to take any measures allowed
by law necessary to prevent loss from fraudulent or unlawful activity.
Furthermore, Startechtel.com, Inc may refuse to ship or fulfill any order for any reason
whatsoever allowed by law and, as such, at no time will it be held liable for actions of
this nature.
In no event shall Startechtel.com, Inc or any affiliates or owners of said company be
liable monetarily or otherwise for special, indirect, exemplary, or consequential damages
or any damages whatsoever arising out of the use of this site, not limited whatsoever to
the type of use.
Also, in no event shall Startechtel.com, Inc, or any affiliates or owners of said company
be liable for any direct, indirect, punitive, incidental, special, exemplary, or consequential
damages, or any damages whatsoever arising out of or connected with the use or misuse of the
products sold on its site, NOT limited to any products whatsoever.
By buying products from Startechtel.com, Inc, through any medium or by using said site in any
way whatsoever, you acknowledge that you have read, understand, and agree to be bound by these
terms. If you do not agree to these terms, please do not buy any products from our site or
through any other method of purchasing, including but not limited to phone, mail, email,
internet, onsite or otherwise, and please discontinue use of this site immediately and refrain
from entering said site whatsoever. Also, discontinue communication with said company. The
Agreement must be construed as if both parties jointly wrote it, governed by California law
except for its conflicts of laws principles and adjudicated in Los Angeles County, California.
Effective Date: Our policies were last updated on 02/08/2011.
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