The Norstar Basic Call Center System for the CallPilot 100 is compatible with the Norstar Compact and Modular Integrated Communications Systems.
More Information
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Mnfr. Part #: NTAB3107
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This Call Center supports 20 configured agents, 10 active agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors
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Fully functional informal Call Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions
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Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment
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Intelligent Overflow rules for each Skillset
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The Basic Call Center provides 10 agents of ACD applications
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The Basic Caller Center Key Code is compatible with the following systems: Call Pilot 100 Release 2.0 or higher
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