The Norstar Enhanced Call Center System for the CallPilot 150 is compatible with the Norstar Compact and Modular Integrated Communications Systems.
More Information
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Mnfr. Part #: NTCK0128
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This Call Center supports 100 configured agents, 10 active agents, 20 routing steps/skillset, 50 built-in announcements, 30 lines, 16 Supervisors, 30 simultaneous incoming calls in the system, and all agents can be supervisors, and much more.
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Can expand upto 50 active agents see Call Pilot 150 Active Agents Key Code Upgrade
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Fully functional informal Call Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions
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Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment
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Intelligent Overflow rules for each Skillset
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The Basic Call Center provides 50 agents of ACD applications
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Includes Call Center Reports
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The Basic Caller Center Key Code is compatible with the following systems: Call Pilot 100 Release 3.0 or higher
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