Nortel Networks Call Center Basic to Professional Upgrade Software Authorization Code.
Up to 80 active agents, 50 skillsets, 20 routing steps/skillset, 150 built-in announcements, 100 lines, and 50 skillset mailboxes.
More Information
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Mnfr. Part #: NTBU0748
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Supervisor Help
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Silent Monitor
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Expected Wait Time
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Intelligent routing
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Skill-Based Routing
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Caller Input Routing
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Overflow Routing
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100 Simultaneous Calls
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Includes Call Center Reporting
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