Welcome to eValueZone.com!
All orders must be canceled within 24 hours of placing the
order. If any confirmed order is cancelled after the 24 hour
period a five (5) percent cancellation fee will be deducted from
the refund. Your refund for the original payment amount minus
the cancellation fee will be processed and appear in your account
within five (5) to seven (7) business days.
We provide shipping through FedEx.
» We promise
speedy delivery, offering FedEx shipping and getting your orders
out the door as fast as possible (usually same day). In fact,
orders shipped via our ground shipping method average 4.3 business
days to arrive from the time of purchase.
We also offer expedited shipping options at standard shipping rates
(Express Saver Shipping, 2Day, Overnight).
On any shipments to noncontingent states or territories of the United
States, including military mail, we reserve the right to charge
additional shipping fees without prior notification.
When do orders Ship?
orders placed by 1:00 pm PST usually ship the same day.
We put priority on orders in which customers choose non-discount,
expedited shipping, and although we can't guarantee it ships the
same day, if placed by 1:00pm Pacific, these orders should be
shipped that day. Almost every order is shipped within 24 hours.
There are some exceptions, however, depending on the circumstances
Canadian Shipping Options
Items Ineligible for Regular Shipping
Some Individual items, as determined by eValueZone.com, may not qualify for
regular or promotional shipping costs due to their size and fragility.
These items are usually over 40 pounds and have sensitive parts. Please call
for accurate shipping costs if you are interested in an item that may apply or
we will contact you if an order is placed for such an item.
Shipping to Canada
We have been receiving a disproportionate amount of complaints from
Canadian customers about duties and shipping costs. We are not
responsible for government duties and shipping is usually at cost.
Although we do our best to provide accurate shipping estimates, due to the
volatile nature of shipping and fuel prices we are not able to guarantee
shipping rates. The estimate provided is only an estimate. The actual shipping
rate can only be provided once the order has been processed for shipping.
Please note Startechtel.com, Inc. and its affiliates do not control shipping
costs these are provided by the shipping carrier therefore shipping costs may
FedEx & UPS service updates related to COVID-19
Although the vast majority of packages are being delivered on time, the COVID-19
outbreak has disrupted supply chains around the world. FedEx & UPS continue
to operate in impacted areas as local conditions and restrictions allow. FedEx
& UPS have suspended the money-back guarantee for all Overnight, Express,
Ground, and Freight services effective immediately until further notice.
Returns for Refund Policies
Startechtel.com, Inc offers 30 days for returns and exchanges on
most new and refurbished products (see exception below) in its packaging*
within 30 days of receipt. All returns are subject to a 20% restocking
fee. Shipping fees are non-refundable. Anything returned after 30 days
of receiving an item will not be eligible for return or exchange.
Covid-19 & Returns: Due to Covid-19, certain manufacturers we carry
are no longer accepting returns on their products until further notice and
they are only offering replacements if an item is not working. Please feel
free to contact us via phone or email to confirm the return policy on any
item you might be interested in before purchasing on our website.
Reseller Returns: Startechtel.com, Inc offers 14 days for returns
and exchanges on most new and refurbished products (see exception below)
in its packaging* within 14 days of receipt. All returns are subject to a
20% restocking fee. Shipping fees are non-refundable. Anything returned
after 14 days of receiving an item will not be eligible for return or exchange.
Exception: Power supplies are covered by a 30-day warranty, cordless
phones are covered by a 90-day warranty, and voicemail cards/units with hard
drives are covered by a 30-day warranty. Nortel Call Pilot and Nortel Flash
voicemail equipment is covered under a one year warranty. For more details
on our warranties, please see Warranty Information.
All Sales Are Final. No returns will be accepted for all cards, cords,
handsets, voicemail cards/units, hard drives, cabinets, key service units (KSU),
wall mounts/kits, batteries, power adapters, and cordless phones. We offer
limited warranties on all items (learn more in our
Warranty Information section).
To request a return, please complete the
* Startechtel.com, Inc also reserves the right to refuse any return in
which the product is opened or not in its original form, with its
original accessories, manuals, instructions, and anything else that
came with the original package. Products that are determined to have
been damaged by the customer will also be denied for return. Warranty
label must be on the returned equipment and cannot have signs of being
tampered with. Please make sure the return is in its original form.
Keycode & Software Returns
All sales on any software, keycode or license keys are final.
Shipping Costs for Returns
When shipping an item for return, the customer takes full responsibility
for getting the item(s) to us and thus coordinating insurance of such
item(s) with the shipping company. Shipping costs to get the item returned
is also the responsibility of the customer. Startechtel.com, Inc will not
take responsibility for undelivered items or items delivered defective,
broken or in any other form other than that of the original shipment.
Any shipping costs incurred by the customer are non-refundable.
Credit Card Refunds
Returned items must be stocked and properly processed before refunds are
issued to the customer's credit card. Credit card refunds may take up to
30 days to be issued from the day we receive the item(s) in our warehouse,
depending on processing constraints.
It is the responsibility of the customer to return all items authorized
for return within 30 days time. If the items subject to return are
not returned within 30 days of the return authorization, the authorization
will be cancelled and thus any items received after the deadline will be
Return Merchandise Authorizations (RMA)
Once a RMA has been issued, equipment must be received by Startechtel.com
within 10 days of issuance of RMA, or RMA will be void and the shipment will be
refused. In the case of advanced replacements, thirty days are allotted to get
the original purchased item(s) returned to Startechtel.com. If the equipment is not
returned within thirty days the customer is liable for any shipping fees incurred
and the retail cost of the item(s) shipped.
Installed Phone System Refunds
New and Like New installed phone systems are NON-refundable.
Startechtel.com, Inc is not responsible for unclaimed equipment left
over 30 days after work is completed. We will make every attempt to
contact you for returning your equipment.
Any unclaimed items left over 60 days will become property of
Startechtel.com, Inc offers one year warranty** on all Secondary
Market* products to receive a replacement or repair. You should
contact the manufacturer directly for all other warranty inquiries
on regular products.
**Exception: Power supplies are covered by a 30-day warranty,
cordless phones are covered by a 90-day warranty, and voicemail
cards/units with hard drives are covered by a 30-day warranty.
Nortel Call Pilot and Nortel Flash voicemail equipment is covered
under a one year warranty. (Specific warranty terms are also noted
on customer’s order(s).)
*Secondary market products include all refurbished merchandise
and all those not warranted by the manufacturer.
If you received the item damaged or defective or the item becomes
defective, you have 7 days from the date of receipt to request
an advanced replacement on your merchandise, with a prepaid
call tag to ship non-functioning equipment back.
After 14 days of receipt and before the indicated warranty
period expires, equipment must be sent back before being
replaced. Customer is responsible for the shipping costs to
return the defective item to us. We will pay to get the replacement
to you (using standard shipping). Replacements will only be sent
once the defective equipment is received unless an advanced
replacement is authorized.
Equipment must be received by Startechtel.com within 10 days of
the RMA issuance, and any items received after 30 days of the
issuance will be refused.
Startechtel.com, Inc will only replace phones using ground services.
If customers would like to expedite the replacement shipment, they
must pay the entire cost of that shipment. All call tags are issued
with ground services freight. A valid credit card must be on file
to qualify for our 7 day advanced replacement service.
In the case for advanced replacements, customers are allotted 30
days to return the original purchased item(s) to Startechtel.com.
If the equipment is not returned within 30 days, the customer is
liable for any shipping fees incurred and the retail cost of the
*Different warranty rules apply to
Systems Category items and Wireless Products
PBX Equipment* Warranty
We offer a 1 year
warranty on all refurbished
PBX phones from our
category. This warranty is fully backed by
Startechtel.com, Inc. (not the manufacturers of these products)!
Ask about our extended warranties!
This means that in the case a refurbished PBX item becomes defective
within 1 year of the transaction, Startechtel.com, Inc takes full
responsibility to replace or repair these items.** On all defective
returns, customer pays for defective item to be shipped back to the proper
location for replacement. Defective items must be returned (delivered) to
their proper return addresses with the Startechtel.com-issued RMA on the
front of the box, before replacements are shipped out (No exceptions).
Customer will NOT incur any cost for the standard ground shipping of the
replacement item(s) back to the customer.
Systems products are fully warranty and backed by Startechtel.com
independent of their respective manufacturers. Labor is NOT covered
under warranty under any circumstance and therefore in non-refundable.
THE WARRANTY ON YOUR PHONE SYSTEM COVERS ALL NORMAL WEAR AND USAGE.
CUSTOMER ERROR AND MISUSE, SUCH AS, SPILLING LIQUID ON PHONES, OR DROPPING
PHONES, ARE NOT COVERED. TECHNICIANS NOT APPROVED BY STARTECHTEL.COM WILL
VOID WARRANTY. ACTS OF GOD, SUCH AS FLOOD, LIGHTENING, EARTHQUAKE, AND
OTHER NATURAL DISASTERS ARE NOT COVERED. NORMAL WEAR AND USAGE WILL BE
REPLACED UPON REQUEST. LABOR IS NOT INCLUDED IN THIS WARRANTY AND
THEREFORE IS NON-REFUNDABLE.
**In case of a warranty request, Startechtel.com, Inc will not be responsible
beyond the original purchase price of any one item or combination of items.
Startechtel.com, Inc has the right to repair, replace or refund defective
items sent back by right of warranty and which comply with warranty redemption
guidelines. Startechtel.com follows manufacturer or distributor instructions
on the returns of out-of-box defective items. As such, defective items are
handled in different ways by different distributors and manufacturers depending
on the time the item becomes defective and what is wrong with it, etc.
Startechtel.com, Inc and all its affiliates and owners disclaim any liability
or responsibility for grievances brought against it regarding any warranty
remediation. The customer must know that we follow the instructions of the
manufacturer or distributor of these items and these warranty specifications
and requirements are out of our hands.
Startechtel.com, Inc. also reserves the right to refuse any return in which
the product is opened or not in its original form, with its original accessories,
manuals, instructions, and anything else that came with the original package.
Products that are determined to have been damaged by the customer will also be
denied for return/ replacement.
Warranty tag/ serial numbers must be on the returned equipment and cannot
have signs of being tampered with. Units with tampered, removed or warranty tags
not belonging to Startechtel.com, Inc. will void warranty automatically.
All orders outside the jurisdiction of the United States are non-refundable
and non-returnable. All warranties will be honored by Startechtel.com, Inc,
however shipping costs to and from customer location are to be paid by the
customer and will not be provided by Startechtel.com, Inc.
All orders outside the jurisdiction of the United States are
non-refundable and non-returnable. There are no exceptions
to this policy.
Technical Support Policy
Startechtel.com, Inc offers technical support to its complete phone system
customers at a rate $60 per 30 minutes by appointment only. Technical support
includes isolated phone and voicemail setup and feature questions. Extensive
installation and programming support is charged $150 hourly by appointment only.
For appointments, call us at 909-593-1957 or email us at
We offer Corporate and Government credit terms to qualified businesses
and governmental entities only. We offer this as a convenience for
established entities who need flexibility in their purchasing.
We have the right to refuse any entity credit based on our credit
risk criteria. To apply for credit terms, please download the credit
application below, print it, fill it out completely and fax it with
a cover letter to the Credit Department at 909-593-1033.
Startechtel.com, Inc.'s customer information is used for the purpose
of processing orders or other related activities regarding processing,
customer service, and sales offers. Startechtel.com, Inc.
will email product offerings and other information on a periodic basis. We
track and analyze customer traffic and order patterns and how our site
is generally used in order to help us enhance the quality and organization
of this site.
Regarding the PBX equipment listed and sold on this site, Startechtel.com, Inc has no
relationship with the manufacturers of these items and sells these items completely
independently. All activities, concerns, and references should be made to Startechtel.com, Inc
and not the manufacturers of these items. All the PBX manufacturers on this site, including but
not limited to Avaya, Comdial, Inter-tel, NEC, Nortel, Panasonic, Southwestern Bell, Telrad,
Toshiba, Mitel, and Vodavi, and their related product lines, products, logos, and whatever
else pertaining to these companies are registered trademarks of their respective companies.
All other trademarks and products on this site are the property of their respective owners.
Startechtel.com, Inc delivers this site on a completely 'AS IS' basis and any or all parts
of this site may be modified and changed at any time without prior notice, including price,
availability, text, images or anything else. Startechtel.com disclaims all representations
and warranties, express or implied, with respect to information, services, products, and
materials on this site. Startechtel.com does not represent or warranty that the information
accessible on the site is accurate, complete or current, and makes no claims or warranties
of any kind, including the suitability of information, or merchantability and fitness for
a particular purpose.
Startechtel.com, Inc has the right to refuse any order or make additional requirements on
any particular order(s) for the purpose of protecting it from fraudulent or unlawful activity
which may result in loss. Any order(s) may be subject to rejection or additional requirements,
no matter the actual lawfulness or good faith of the order as it turns out. Certain factors
are used to calculate the risk of fulfilling certain orders, including but not limited to
the amount of the order, the correct or incorrect credit card billing information, or where
it is shipping. Additional requirements may include but are not limited to prepayment or
shipping to the billing address of the credit card or additional verification information
or identification. Startechtel.com, Inc, reserves the right to take any measures allowed
by law necessary to prevent loss from fraudulent or unlawful activity.
Furthermore, Startechtel.com, Inc may refuse to ship or fulfill any order for any reason
whatsoever allowed by law and, as such, at no time will it be held liable for actions of
In no event shall Startechtel.com, Inc or any affiliates or owners of said company be
liable monetarily or otherwise for special, indirect, exemplary, or consequential damages
or any damages whatsoever arising out of the use of this site, not limited whatsoever to
the type of use.
Also, in no event shall Startechtel.com, Inc, or any affiliates or owners of said company
be liable for any direct, indirect, punitive, incidental, special, exemplary, or consequential
damages, or any damages whatsoever arising out of or connected with the use or misuse of the
products sold on its site, NOT limited to any products whatsoever.
By buying products from Startechtel.com, Inc, through any medium or by using said site in any
way whatsoever, you acknowledge that you have read, understand, and agree to be bound by these
terms. If you do not agree to these terms, please do not buy any products from our site or
through any other method of purchasing, including but not limited to phone, mail, email,
internet, onsite or otherwise, and please discontinue use of this site immediately and refrain
from entering said site whatsoever. Also, discontinue communication with said company. The
Agreement must be construed as if both parties jointly wrote it, governed by California law
except for its conflicts of laws principles and adjudicated in Los Angeles County, California.